Return & Refund Policy

At NGX Logistics, we strive to ensure customer satisfaction. However, due to the nature of international sourcing and shipping, the following policy applies:

No Returns on Preorders

All preorder items are sourced specifically for customers; therefore, returns are not accepted unless the product is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Report within 24 hours of delivery

• Provide clear photos as evidence

We will assess and provide a suitable resolution.

Refunds

Refunds are only issued if:

• The item is unavailable after payment

• The order cannot be fulfilled

Approved refunds will be processed within a reasonable timeframe.

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