Shipping Policy

NGX Logistics provides reliable shipping services from China to our warehouse in Ghana.

Processing Time

Orders are processed after payment confirmation and may take a few days for sourcing and packaging.

Shipping Duration

Shipping timelines vary depending on the shipping method and external factors; for now we only do sea shipping, which takes 8 to 12 weeks to arrive in our warehouse in Ghana

Tracking Orders

Customers can track their orders through our secure online portal for real-time updates.

Delays

Delays may occur due to:

• Supplier processing time

• Customs procedures

• Vessel challenges

• Public holidays (e.g., Chinese New Year)

• Other factors 

We will always communicate any delays to our customers.